How does Truecaller collect feedback for messages?

Why does Truecaller ask me to share the message?

When you mark a message as spam, non-spam, or fraud, Truecaller uses the message template to automatically identify similar messages in the future, enhancing the experience for you and millions of others. By sharing these messages, you help Truecaller make communication smarter, safer & more efficient for everyone.

Does Truecaller access my sensitive information if I share the message?

No, sensitive information in the message is masked before sharing and does not play a role in improving the message filtering system. Instead, the focus is on the message template, which helps Truecaller distinguish between spam and non-spam messages.

Example of a masked message marked as non-spam:
Dear customer, a payment of xxxx is due on xxxx for your Mobile xxxx. Please Ignore if already paid.

Does Truecaller process my personal chats with my contacts as part of spam filtering?

No, Truecaller does not process messages from numbers saved in your contacts or from people you've responded to.

Does Truecaller know about my OTPs and transaction amounts when it shows me a notification?

No, the smart SMS features that identify and highlight OTPs, transactions and other important messages work entirely offline on your device, and none of your messages leave your phone as part of this process.